FAQ's

What should i wear for horse riding?

To ensure your safety on horseback, please wear long trousers (not jeans) and a long sleeved top. A boot with a small heel is ideal, but we do have wellies and boots to borrow should you require. When mounted on a horse. you must wear a BHS approved riding hat, a number of which we have available to hire when you book. 

Can i volunteer at the stables?

Absolutely! We always need help, whether it be on the yard, building, moving equipment etc. The list of never ending jobs is huge! 

We require a volunteer form to be completed for insurance purposes. Please email us enquiry@wcrscic.co.uk and we'll email it to you to complete. 

 

Please note children must be over 12 to be left on site without parent/guardian supervision. 

 

How do I book horse riding?

How do I book online?

• At the bottom of the homepage, click on register and 'Are you new Here' to register
• Complete all the details for the account holder. If you are registering for a child, please make sure your details are the account holder.
• Once registered you will receive an account verification email, please click on this. 
• Then you should be able to log into your account. 
• Go to 'Manage Riders' to add riders to your account, completing all the details.

 

• Once riders are registered, you should be able to book for Assessment Lessons. We require an assessment lesson prior to any group or private lessons so that we can grade the rider and then all the options suitable will open up for that rider via your account.

All of our bookings are done via your account to ensure that we have medical details, emergency contact details and to ensure transparency in booking. 

Booking terms and conditions

 

 

Booking Terms and Conditions

 

By booking a lesson, I agree to the following:

·                I understand that riding at any standard has inherent risk and that all horses may react unpredictably on occasions.

·                I may fall off and could be injured. I accept that risk.

·                I understand that instructions are given for my safety and agree to follow instructions given to me by staff and instructors at the riding school.

·                I reserve the right not to ride a horse allocated to me and may request a change of instructor.

·                I understand that wearing an appropriate riding hat and body protector may reduce the severity of an injury should an accident happen and agree that I will always wear a riding hat that meets current British standards whilst riding, leading and grooming horses at the riding school. I understand it is my choice whether or not I wear a body protector. I understand that I must wear gloves when leading or riding horses at the centre.

·                I understand that the riding school will make decisions based on information I give them and agree to always be honest and volunteer information about:

o        my abilities and riding experience

o        any previous riding accidents

o        any medical condition(s) which may affect my ability to ride

·                I understand that children are at particular risk around horses and agree that I will keep any children that I am responsible for, under close supervision when they are not being instructed by the riding school.

·                I understand that the riding school may refuse my request to ride for safety and operational reasons.

·                WCRS reserves the right to change instructors where necessary. The Centre endeavours not to do this but on occasion, it cannot be avoided. I may request a change of instructor if I wish.

·                While we cannot guarantee specific requests for horses, we will always try, but it does depend on other bookings and the horses workload that day. Suitable horses/ponies are allocated according to your height, weight & ability.

·                WCRS reserves the right to measure your height & weight and check it is correct on your ECPro account. We have a weight limit of 13stone. 

·                DATA PROTECTION: I understand that information I provide will be held in accordance with data protection laws but may also be made available to insurers and other parties in the event of any injuries or accident.

Payments

·                Payment for lessons, hacks, and activities is made through your account. 

·                Full payment will be taken at the time of booking

Changes & Cancellations

·                Our cancellation policy is strictly 48 hours. 

·                If you cancel your lesson/activity within this period, you will not receive a refund or credit. The same thing applies if you wish to change the booking within 48 hours of your scheduled lesson/activity. 

Credit or Tokens on Account

·                Credit or tokens held on account are non-refundable.

 

Please note: by booking a lesson with us, you are confirming that you accept these terms & conditions.